AWS expanded Amazon Connect into four agentic AI tools for supply chain, hiring, customer service, and healthcare workflows, ...

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact ...

Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.

Amazon Connect is now a set of four modules, a new AI assistant launches and a partnership with OpenAI is enhanced.

AI up the software stack, while forging a new partnership with OpenAI Group PBC. The cloud giant released new customer ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

In an era where generative AI is transforming industries, TravelSavers and Nest are leading the charge in the travel space with enhancements to AI Connect, an all-in-one AI marketing assistant ...

A new artificial intelligence-based program at the University of Connecticut called “Connect.AI,” which is focused on helping small businesses, gathered over 20 accepted students for a new member ...

For many health systems, clinical documentation improvement (CDI) sits at the somewhat tense intersection of clinical care and revenue cycle operations. AI has the potential to bridge that gap and ...