Another weekend, another outpouring of outrage on social media. This time, the ire was reserved for online fashion brand Asos. “Has anyone else had a sh***y email off Asos? Maybe if you sorted your sh ...

As of June, Asos has begun enforcing its fair use policy by permanently deleting accounts of customers who return items at a rate significantly higher than average. The crackdown has gone viral on ...

ASOS has announced it will provide more "transparent" explanations regarding which customers face charges for returns and which do not. Shoppers with a return rate exceeding 70% will no longer benefit ...

Online fashion retailer Asos has shut down some customers' accounts and banned them for returning too many orders. The company said a small number of people's 'shopping activity' had breached its fair ...

When a customer accidentally included her lost Apple Watch in an ASOS return package, the retailer's exceptional customer service team went above and beyond to reunite her with the device ...