Forbes contributors publish independent expert analyses and insights. I'm a freelance writer specializing in retail and ecommerce. Digital transformation is a hot topic for retailers in 2024, with a ...

Clienteling was once the exclusive domain of luxury brands, where personal relationships and bespoke service set the standard. Today, technology is helping to shatter these barriers. With capabilities ...

As brick-and-mortar retail faces reduced footfall and a potential second wave of coronavirus-related closures, sales associates could be the answer to moving store merchandise. The pandemic has pushed ...

Connected consumers want shopping experiences that are fast, efficient and relevant to their needs. Mobile clienteling lets retailers give shoppers exactly what they want, anytime and anywhere ...

Retailers are doubling down on physical stores, especially in luxury and mid-market segments, where high-touch service still drives 84% of U.S. retail sales. A new partnership between Leap and Endear ...