The Global Banking & Finance Review Awards programme has officially opened nominations for Best Client Loyalty Program 2026, ...

Client retention is one of the biggest drivers of advisors’ long-term success. Advisors seeking to build elegant, upmarket wealth management practices don’t just have to attract ideal high-net-worth ...

Not every satisfied client is a loyal one. And when it comes to affluent clients, loyalty is even more crucial for your business-it grants you access to an ever-increasing sphere of high-net-worth ...

It's a serious conundrum for financial advisors: Their success hinges on their ability to cultivate loyalty in their most affluent clients, but many are having a tough time building that loyalty. This ...

Veterinary practices in 2025 are learning that loyalty is just as vital as attracting new pet owners. With visit volumes dropping due to economic pressures, clinics are focusing on re-engaging ...

There is a dangerous fallacy I frequently encounter in boardrooms and during my consulting sessions with entrepreneurs: the belief that results speak for themselves. We have been raised on the ...

What is a loyalty program? It’s a program designed to get customers to come back. That’s different than true customer loyalty, but it’s a pretty darn good start. In our 2024 State of Customer Service ...

We too often treat client retention, loyalty, and internal business expansion as “soft” and something we assume will happen if we do everything else right. The long-held belief that satisfied clients ...

Discover how veterinary CSR training elevates client service into revenue growth, loyalty, and advocacy—featuring Jill Clark, ...

In a profession built on relationships, law firms have long assumed that client loyalty is earned by showing up, delivering excellent work, and relying on strong personal connections. But the legal ...

New research by Digitas and Fetch finds an emphasis on speed, simplicity, and trust will generate deeper affinities.

Discover why customer loyalty is critical for business success and how to build it with strategies that increase retention, revenue and customer lifetime value.