These are just a few of the examples of the ways retailers are using clienteling to stay connected to consumers while the traditional methods of retailing (brick-and-mortar stores) remain uncertain.

Do you remember shopping the old fashioned way? Strolling through town was such a "feel good" experience because you likely knew the shop owners and they likely knew you. If you needed a new suitcase, ...

Store employees routinely use technology to assist customers. The BSPK app aims to improve the client experience by empowering sales staff (Photo by Eugene Gologursky/Getty Images for Gap, Inc.) 2020 ...

TORONTO, Oct. 9, 2025 /PRNewswire/ --Tulip, the global leader in retail clienteling software solutions, released its 2nd annual Clienteling Benchmark Report today. The comprehensive analysis of ...

The store is often considered a jewel in the crown of a luxury brand. It’s a defined space where brands have the ability to not only develop relationships with their customers, but also make a bold ...

Connected consumers want shopping experiences that are fast, efficient and relevant to their needs. Mobile clienteling lets retailers give shoppers exactly what they want, anytime and anywhere ...

Luxury retail in 2026 is shifting from product-first to experience-led, with hyper-personalization, immersive ‘phygital’ experiences, and sustainability at its core. Brands are blending data-driven ...

It's a thrilling moment when the end-of-season sales arrive and designer boutiques and high-end department stores slash the prices of crave-worthy bags, shoes, and dresses, allowing shoppers to snatch ...

Retailers are doubling down on physical stores, especially in luxury and mid-market segments, where high-touch service still drives 84% of U.S. retail sales. A new partnership between Leap and Endear ...

With dark economic clouds gathering, Europe’s luxury brands would be wise to lean further into clienteling, an arsenal of tactics that were sharpened during the pandemic and have been lifting a ...

“Clienteling is about getting to the customer however they want to be gotten to,” Marcie Merriman, cultural insights and customer strategy leader at EY Consulting, told WWD. “It could mean if the ...

Retailers are finding ways to romance shoppers amid the pandemic. These are just a few of the examples of the ways retailers are using clienteling to stay connected to consumers while the traditional ...