Cryptocurrency exchange Coinbase started new live phone support in the wake of thousands of customer service complaints. One Los Angeles couple lost about $700,000 from their Coinbase account. The ...

Robinhood is introducing the ability to request a live phone call for customer service. Coinbase and most crypto exchanges have been slammed on social media for falling short in their ability to help ...

Interviews with Coinbase customers around the country and a review of thousands of complaints reveal a pattern of account takeovers, where users see money suddenly vanish from their account, followed ...

CNBC.com's MacKenzie Sigalos brings you the day's top business news headlines. On today's show, CNBC's Eamon Javers reports on a CNBC Investigation into Coinbase's new customer support after one ...

Robinhood Markets (NASDAQ: HOOD) is taking a big step in tackling the customer service problem weighing on the credibility of next-gen trading platforms. It introduced around-the-clock phone support ...