Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

The AI chatbot ChatGPT from Open AI has triggered the hype surrounding generative artificial intelligence and dominates much of the media coverage. However, in addition to the AI models from Open AI, ...

The AI industry will tell you it wants to make AI chatbots more ‘human.’ Why? Because tricking you into a state of hyper-attention is good for business. They say you can find anything on Amazon. Now, ...

A new study has found that university students in a programming course who used artificial intelligence chatbots more frequently tended to have lower academic scores. The research, published in ...

AI-powered chatbots are becoming the new standard for managing product inquiries, complaints, and refunds—interactions critical to customer satisfaction, brand perception, and sales. According to one ...