We all have examples of when conflict resolution goes wrong, we yell at the customer service representative at the credit card company, or the cashier snaps at you for bringing 12 items into the "10 ...

People don't stop being people at work. Conflict unfortunately is inevitable. But organizational conflict theory says there are several varieties of conflicts within an organization--inter-personal ...

Restorative justice is a conflict resolution model that has found various applications in the criminal and juvenile justice systems. It focuses on the rehabilitation of offenders through ...

Being a leader is relatively easy when everyone gets along. But when the going gets tough, and conflicts arise and escalate, leadership becomes exponentially more difficult. Now, in and of itself, ...

Relationships become stronger, more enduring, and closer through conflict resolution. Conflict cannot be resolved if anyone feels criticized, blamed, devalued, shamed, or humiliated. Plan on frequent ...

Workplace conflict has been a common issue throughout my 18-plus-year career in the tech industry. What's changed over those years is how I deal with it. Early in my career, I allowed conflict to ...