Aspect Communications has let it be known it's getting out of the hardware business. To that end, the company is offering, for the first time, a software-only package with the release of Customer Self ...

Integrators do more than haul products and run wires. They’re trusted technology advisers to their clients, from the very beginning of a project to the end. Of course, that requires expertly ...

Behind nearly every great act of customer service lies the support of great software. If you want to serve, engage, and retain the customers who will fuel your business success, you’d best have the ...

ServiceNow Inc and Adobe Inc said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives. ServiceNow has long made ...

Review platforms Software Advice, Capterra, and GetApp-all owned by Gartner Digital Markets-have recognized Patriot Software as one of the highest-rated payroll systems, based on user reviews. CANTON, ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

For all the buzz surrounding customer experience, few CX leaders think their work is wowing customers. Although 81 percent of CX leaders surveyed by Gartner this past July believe CX will soon be the ...

A few months ago, I walked into the office of one of our customers, a publicly traded vertical software company with tens of thousands of small business customers. I expected to meet a traditional ...

Dallas-based customer-support software company TeamSupport LLC has acquired SnapEngage LLC, a chat software developer. The companies will operate under the TeamSupport banner and SnapEngage will ...

Jane Software Inc., a practice management platform for health and wellness practitioners, has been recognized with a Silver Stevie® Award for Customer Service Department of the Year in Computer ...