In our personal lives, difficult conversations can feel especially daunting, because they’re usually with the people we care ...

AI can write the perfect difficult email—but should it? As leaders and workers outsource hard conversations to chatbots, ...

Written in collaboration with Melanie Sodka, capacity management expert and author of Diary of a Functioning Burnout. In our work with leaders, professionals, and high performers who care deeply about ...

DEAR READER: Are you relying on AI too much in a bubble for confirming your every move? According to a recent study by Stanford, AI is overly agreeable when it doles out interpersonal advice, which ...

You can spend years building credibility at work and still feel unprepared for the moment you need to say something uncomfortable. That one difficult conversation you wish you could avoid often turns ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...

Difficult conversations — whether you’re telling a client the project is delayed or presiding over an unenthusiastic performance review — are an inevitable part of management. How should you prepare ...

Most people assume a difficult conversation goes wrong when someone says the wrong thing. In my experience, it usually goes ...

Workplaces in the United States are remarkably conflict averse. Many people don’t even like to give criticisms to someone else directly, let alone to hash out a disagreement over a path forward or ...

One mayor barrier to success in business and happiness in life is our inclination to avoid conflict—which often means to avoid having a difficult conversation. Learning how to have difficult ...