Most healthcare organizations already have access to much of the data they need, but the challenge is operationalizing it ...

Trillium Health Partners transformed patient experience from a data-collection exercise into a live quality improvement tool ...

Thanks to the 21st Century Cures Act, the US Food and Drug Administration (FDA) on Thursday published new draft guidance to help stakeholders submit a proposed draft guidance on patient experience ...

Laura DiDio is principal at ITIC. She has over 25 years of experience in IT as an analyst, consultant, writer and investigative reporter. Organizations across industries have more access to data than ...

Qualtrics said in its announcement Tuesday that the new integration with Epic adds a layer of understanding about patient healthcare journeys to help create better patient experiences and provider ...

Behavior-tracking software firm Amplitude Inc. today launched a new, simplified platform experience designed to make it easier for users to get started with the company’s products. Called Amplitude ...

Based in Palo Alto, Stanford Health Care (SHC) operates two major hospitals in the northern California region, is made up of a network of community physicians, and takes care of approximately 20,000 ...

Despite all the hype surrounding AI-powered digital experience (DX) platforms, one critical barrier keeps holding back real innovation: data silos. While vendors promise pain-free, privacy-friendly ...

Contact centers have always been at the forefront of new tech. Their position in the customer experience universe is now being influenced by the defining transition point for AI. For the past two ...

From self-service to agent assistance, routing, and workforce scheduling, AI has permeated every single building block of the customer experience stack. Yet AI is often deployed as a collection of add ...