Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

Freshdesk Becomes Freshworks: What Does This Mean for Enterprise Software? To survive and thrive, vendors must diversify and integrate. Freshworks has followed this playbook to more than $149 million ...