Tennis players are a sensitive bunch, and people like Ron Rocchi are forever trying to soothe them. Rocchi, an equipment manager at Wilson, runs the racket stringing shop at this year’s U.S. Open. Its ...

NEW HAVEN >> Chris Gaudreau abruptly stops telling his story about Venus Williams mid-sentence and gets to work. “OK, here we go,” he says, spotting a ball boy walking a racket up the stairs into his ...