They're things that cause all of us to complain: a product that breaks or is never delivered, a used car that turns into a lemon. Consumer Reports and 5 on Your Side have information to share about ...

Consumer advice expert Kevin Brasler, of Washington Consumers’ Checkbook, has tips on how to effectively complain and get results, and maybe even a refund.

Some parts of western Washington are getting snow. by Kevin Brasler, Executive Editor, Checkbook.org SEATTLE — It happens even to savvy consumers, including Consumers’ Checkbook staff: Sometimes—even ...

We all complain many times a day to our families, friends, co-workers, customer service representatives, and even strangers in the elevator. But what many of us don't realize is that how we voice our ...