Amanda Smith is a freelance journalist and writer. She reports on culture, society, human interest and technology. Her stories hold a mirror to society, reflecting both its malaise and its beauty.

When you’re asked to help with a tech issue, it’s a lot easier if you can see and control the screen. When you’re asked to help with a tech issue, it’s a lot easier if you can see and control the ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. Social media strategist Scott Kleinberg ...

Whether it’s your phone, your computer or even your smart TV, chances are pretty good that something will go wrong, requiring you to troubleshoot. The device could stop working entirely, apps might ...