Change is difficult, and the reluctance to change, often on the part of end-user employees, has been at the heart of countless failures of new technology deployments within businesses. Such failures ...

In fact, one of the things we're doing is we're implementing change management in ServiceNow. I won't detail all of stage three here; I recommend checking the slides in CDW's Now at Work presentation.

Implementing ServiceNow is a strategic transformation that reshapes how organizations deliver and manage services. From earning the CIS‑ITSM certification to assembling the right platform team, ...

Tommy Peterson is a freelance journalist who specializes in business and technology and is a frequent contributor to the CDW family of technology magazines. When the city of Los Angeles replaced its ...

While at dinner with a fellow proptech firm a few weeks ago, one of their team members said, “We have clients paying for our product, but they haven’t invested the time to implement and use it.” ...

During the opening keynote at ServiceNow’s annual customer event, leaders and customers spoke about the opportunity and ...

Opinions expressed by Digital Journal contributors are their own. “In IT service management, success lies in creating processes that not only streamline operations but also adapt to changing business ...

DevOps tools should make it easier to manage and track various IT, developer and business tasks such as procurement and customers’ requests. See how the features compare between DevOps tools ...

Recorded live at Knowledge 2026 in Las Vegas, ServiceNow SVP of Global Partnerships and Channels Michael Park talks about why the company put an AI product veteran in charge of its partner ...