Nearly 60% of B2C marketers say they would risk customer experience to stay ahead in the AI race, even as most believe rapid AI deployment won't harm their brand. Invoca, the leader in revenue ...

Independent analyst firm report recognizes Invoca for standing out as the only vendor in the report that supports the full buyer journey. "While the Forrester report focuses only on contact centers, ...

New Invoca report sheds light on the state of AI in marketing, which finds 93% of marketers report expert or advanced-level AI knowledge. Invoca's report reveals a staggering 90% of marketers say they ...

New report finds that contact center turnover is high, agent job satisfaction directly impacts customer satisfaction, and AI and conversation intelligence are underutilized – although 85% of managers ...

Report also reveals a shift in marketers' views of AI as a job creator along with widespread plans to increase AI spending in 2025 Marketers' optimism about AI continues to grow, with 80% reporting ...

Invoca has signed an agreement to acquire Symbl.ai, an artificial intelligence (AI)-driven human intelligence platform. The deal brings Symbl.ai’s broad set of AI capabilities into the Invoca platform ...

Independent analyst firm report recognizes Invoca for standing out as the only vendor in the report that supports the full buyer journey. Forrester recognizes Invoca for standing out as the only ...

Independent analyst firm report recognizes Invoca for standing out as the only vendor in the report that supports the full buyer journey. Forrester recognizes Invoca for standing out as the only ...