Voiso, a provider of contact center software, has introduced an updated version of its API designed to improve consistency, ...

Integrating new applications into the existing IT infrastructures is a pain for banks. They use 1000 unique applications; however, only 29% of them communicate with each other, according to ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

The volume of data is increasing exponentially, making it more difficult to make use of it all. But this ever-increasing abundance of information creates a huge opportunity for businesses to better ...

Facebook has taken its biggest step yet in integrating its various messaging platforms, allowing select users on Messenger and Instagram to message one another app to app. In addition to the launch of ...