Through literature review and collaborative design, we propose the Focus, Activity, Statistic, Scale type, and Reference (FASStR) framework to provide a systematic approach to health care operation ...

In modern organizations, data is everywhere. Dashboards update in real time. Reports are automated. Leadership teams review KPIs weekly. Yet despite all this visibility, business operations often ...

Saint Louis University's health care quality and performance excellence graduate certificate is for students who want to focus on areas of health operations management, including quality improvement, ...

In healthcare, quality reporting is often treated like a tax: Inevitable, complex and disconnected from frontline care. But what if it could be something else entirely? For decades, frameworks like ...

Rep Data, the data quality leader for the market research industry, today announced the acquisition of OWL Solutions, a survey programming company known for managing complex survey builds and ...

"Frustrating" is the word Duke Okes uses to describe his reaction to the question, "What performance measures should I use?" The author of "Performance Metrics: The Levers for Process Improvement" ...

PROSPER is a peer review service to promote at individual nuclear power plants the process and practice of learning from operating experience. It is part of the IAEA’s services for Member States to ...

Whether you are currently an operations manager or are looking to be one in the future, there are some performance goals that all current and future operations managers need to have. They play a key ...

Managing pilots for maximum efficiency - while complying with a mass of safety-related regulations - is not easy, especially when the goalposts keep moving. Regulations change and develop, as is ...