There isn't one hotel rewards program that's ideal for every traveler. Some programs offer greater flexibility and prioritize ...

Loyalty programs do not need to be rethought entirely. However, they do need to be accessible across the full journey.

Points can provide reasons for customers to engage with a business while offering the company levers it can pull to adjust consumer behavior.

Starbucks made some major changes to its long-standing loyalty program last month.

Hotel and travel loyalty programs are evolving in 2026 with new tiers, dynamic point values, and expanded perks, making early enrollment more critical than ever. Experts say pairing these memberships ...

The pizza giant is adding merchandise drops, digital games and experiential rewards to boost consumer engagement.

Virgin's Chief Loyalty Officer, Andrea Burchett. VIrgin. In a recent conversation with Andrea Burchett, Chief Loyalty Officer ...

From points-based systems to exclusive member perks, loyalty programs are evolving into powerful tools for both brands and savvy shoppers. The best ones blend simplicity, personalization, and real ...

In February, Maggie, a 71-year-old retired college professor from Michigan, was mourning the recent loss of her husband, Roy, when she logged in to his email account and stumbled upon an unpleasant ...

The grocer’s refreshed rewards program and first native app are part of an effort to extend its in-store guest hospitality to ...

ANKENY, Iowa--(BUSINESS WIRE)--Casey’s, the third largest convenience retailer and fifth largest pizza chain in the United States, today announced an enhanced mobile app experience for its loyalty ...

ChatGPT revealed 8 ways grocery store loyalty programs quietly raise costs while making you feel like you're saving money.