Dawn Lafreeda is President, CEO and founder of Den-Tex Central, Inc. dba Denny's Restaurants. In 1984, she opened her first Denny's and since then, has built an incredible 85-location operation.

It’s hard to remember a time when the restaurant industry was tracked so closely by the mainstream media. In the wake of COVID’s disruption there have been successes and failures. From novel new ...

Conversational AI 2.0 is transforming drive-thru and phone ordering by overcoming the “uncanny valley.” Learn how restaurant owners can boost speed, accuracy and customer satisfaction with ...

The ability to solve complex problems effectively has become a defining factor for success. Yet, despite the abundance of tools and methodologies available, I've noticed organizations often struggle ...

To solve tough problems at work, first ask these questions. Problem solving skills are invaluable in any job. But all too often, we jump to find solutions to a problem without taking time to really ...

Restaurant operators have more data than ever. That’s not the issue. If anything, the problem is that the industry has spent ...

Start with trust and end with speed. When it comes to solving complicated problems, the default for many organizational leaders is to take their time to work through the issues at hand. Unfortunately, ...