In my last column, I walked through the basic areas that a service provider’s service-level agreement should cover: the service summary, security and design reviews, hardware, software, service ...

Microsoft recently published a new version of its service-level agreement (SLA) for Azure SQL Database, adding uptime perks for organizations that use the "Business Critical" tier. If organizations ...

Many IT administrators aren’t comfortable handing over control of the most critical security components of their infrastructure. But in recent years, security outsourcing has become a popular and ...

Some service-focused tech companies are looking to make their service-level agreements more customer-centric—adopting “experience-level” agreements, dubbed by industry watchers “XLAs.” Such agreements ...

When it comes to cost savings, discounts and credits for poor service most people operate on a “more is better” principle. Is this really the best approach for service-level agreement credits? Most ...

Service Level Agreements (SLA) serve as a roadmap and a warranty for cloud services offerings. All cloud providers offer standard, one-size-fits-all SLAs that cover availably, performance, security, ...

Microsoft Teams users lacking good Internet connections for meetings are getting some enhancements, according to a couple of recent Microsoft announcements. First, Microsoft upped its service-level ...