For "CXO AI Playbook," Business Insider takes a look at mini case studies about AI adoption across industries, company sizes, and technology DNA. We've asked each of the featured companies to tell us ...

Salesforce unveiled Agentforce, the successor to its Einstein AI platform, at last week’s annual Dreamforce event. For Salesforce, this launch marks a leap forward in its AI capabilities; more broadly ...

Salesforce launched a new healthcare AI assistant within its customer relationship management system, marking the latest tech company trying to expand its reach in the healthcare market. As AI ...

Large capital action aligns with expanding enterprise AI adoption Agentforce platform gains traction through global workforce ...

CRM bets big on Agentic AI as Agentforce and Data Cloud drive surging revenues and bookings, signaling a potential turnaround in growth momentum.

In "Personalized: Customer Strategy in the Age of AI," Mark Abraham and David Edelman emphasize that in today’s hyper-competitive landscape, delivering a seamless, tailored customer experience is ...

Salesforce architect Ranjith Kumar Kollu designs scalable, automated CRM systems that replace manual workflows with ...

Salesforce has unveiled its Agentforce platform in a bid to provide enterprises with intelligent conversational capabilities and autonomous agents designed to handle a wide range of day-to-day tasks.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Mere days after launching Einstein Copilot for Tableau, Salesforce is ...

Getting Salesforce up and running for your UK business can feel like a big task. It’s a powerful tool, but making sure it ...

Salesforce has expanded its AI tools with Agentforce, a platform to help users automate tasks. Agentforce uses generative-AI models that build on Salesforce's existing products. This article is part ...