Car repairs are taking longer than ever these days - something you've likely noticed if you've had your vehicle in for repairs lately. According to the J.D. Power 2023 U.S. Auto Claims Satisfaction ...
Participation in Usage-Based Insurance Programs Reaches Record High as Customers Seek Lower-Cost Policies TROY, Mich.--(BUSINESS WIRE)--Nearly one-third (31%) of U.S. auto insurance customers say they ...
TROY, Mich.--(BUSINESS WIRE)--Auto insurance rates have finally started to decline from the near-record highs of 2024, but customers are still feeling the sting of several years of sky-high insurance ...
TROY, Mich.: 26 Oct. 2023 — Long repair shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days in 2023, up 6.2 days from 2022 and more ...
TROY, Mich., March 12, 2026--(BUSINESS WIRE)--When it comes to dealer service, customers are looking for an experience that minimizes disruption to their daily lives while simultaneously offering ...
WESTLAKE VILLAGE, Calif., Oct. 27, 2014 /PRNewswire/ -- Auto insurance companies' focus on their customers during the claims process is reflected in the continuing improvement in satisfaction, ...
Earlier this year we shared a report that auto insurance rates were predicted to rise. New data from J.D. Power indicates they've gone up for about a third of customers surveyed. It also found that ...
Auto-finance companies might have the latest technology and highly trained personnel to use it as designed. But the contract holder’s personal finances might be the top determinant in how satisfied a ...
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Gen Z most forgiving on rising insurance costs
A 2025 Insurance.com customer satisfaction survey of 2,000 policyholders, conducted in fall 2025 by Dynata, reveals distinct generational differences in how Americans view their home and auto insurers ...
Insuring drivers since 1916, Michigan-based Auto-Owners Insurance has some of the lowest rates in the industry and has earned a spot on our top picks for liability-only insurance. We like its robust ...
Rate decreases slowly reaching customers: After auto insurance rates peaked near record highs in April 2024, they steadily declined during the remainder of the year and into 2025. Many insurers have ...
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