MULLICA HILL, N.J., Dec. 2, 2025 /PRNewswire/ -- SENA is pleased to announce the launch of its AI-powered scheduling agent on the AthenaOne Marketplace, enabling healthcare practices to streamline ...

The time has come for flexible scheduling, especially for contact centers where inflexible scheduling practices are a top driver of agent dissatisfaction and attrition. There are many approaches to ...

MINNEAPOLIS--(BUSINESS WIRE)--Today, Calabrio, the customer experience intelligence company, announced the extension of its self-scheduling features available in Calabrio Workforce Management (WFM).

Nashville, Tenn., Dec. 09, 2025 (GLOBE NEWSWIRE) -- Qualifacts, the leading provider of AI-powered electronic health record (EHR) and data solutions for behavioral health and human services ...

Scheduling needs (booking, changing, cancelling) are the most common inbound request type at Berkeley, California-based Pine Park Health, an in-home primary care provider organization – representing ...

The impact of agentic AI agents on human agents is largely an open question, given how little such solutions are currently deployed in call centers. Assembled’s solution for automating human employee ...