Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. As the world starts to open up, digital-first behaviors are ...

Any owner of a field service business can tell you that service appointment efficiency is critical to a field service company’s success. Whether a business pays employees by the hour or by appointment ...

In an era where almost anything can be done online, vehicle owners still prefer to call ahead and schedule their service appointments than to schedule it online or drop by the dealership unannounced.

Apple recently made changes to its service scheduling process, and is now allowing users to make appointments with certified third parties and the remaining Apple Specialists for repair and support.

Here's how a dealership's service department can use an artificial intelligence virtual assistant to schedule shop appointments. "Mandy Monroe" works relentlessly to reach out to customers of Lee Kia ...

One of every 10 dealership customers who schedules a service appointment must wait to see a service adviser upon arrival, a new survey suggests. For half of these customers, the wait is brief; for the ...

We’ve just received word that Cobalt, General Motors’ contractor/partner in creating and maintaining websites for The General’s dealerships, has announced various improvements to its offerings. GM ...

Most of us can relate to taking a day off from work to sit and wait for the repair person to show up. Let’s say your washer/dryer goes on the fritz and stops working. You call for a service technician ...