BOSTON, Sept. 30, 2025 /PRNewswire/ -- PTC (NASDAQ: PTC) today announced the availability of new service lifecycle management (SLM) AI offerings in its ServiceMax ® field service management solution ...

Your customer contacts the call center. Their equipment is down. Your service representative begins to document and diagnose the problem. A trouble ticket is generated and a service technician is ...

Offering services to accompany the products they sell is already an important consideration for manufacturing companies. Well-known examples include furniture that is assembled at the customer’s home, ...

Every day you deal with a multitude of customers who vary by type, size, installed base, usage, personality, and everything else that ultimately differentiates one customer from another. However, one ...

Today, automation/robotics original equipment manufacturers (OEMs) find themselves focusing primarily on scaling product development and innovating their solutions as demand increases. Unfortunately, ...

Why has service become so important? Firstly, today’s customers are a better-informed group with much higher expectations for how companies support products throughout the entirety of their lifecycle.

New global service platform establishes standardized performance benchmarks for parts delivery, field support, and lifecycle maintenance LAS VEGAS, March 5, 2026 /PRNewswire/ -- On March 4, LGMG ...

Oracle has unveiled new AI-powered capabilities within Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service that help service teams increase productivity, better understand customer ...

Lifecycle services such as asset disposal have largely been neglected by VARs, but in many cases are a vital part of a data center solution, especially one that has to meet certain compliance ...

Managing technology can be a pain point for many small businesses — especially those working with limited resources. Inefficient technology spending, lack of an optimized technology lifecycle ...