Deloitte and ServiceNow today reveal the five key trends defining the next era of automation in the 2026 Workflow Automation Outlook: From Insights to Impact - Connecting the AI-Fueled Enterprise in ...

While AI is improving responsiveness and personalized engagement, only 30% of business leaders have optimised their CRM systems for seamless issue resolution, and just 57% have connected people, data, ...

The expectation of Indian customers for quick and customised service is at an all-time high. However, a fresh report shows that many face dissatisfaction stemming from a deficiency in empathy and a ...

ServiceNow’s report states that even as AI adoption grows, service delivery remains complex, and Indians lose an average of 10.8 hours annually trying to resolve service-related issues.