Twilio today disclosed that its TaskRouter JS SDK was compromised by attackers after they gained access to one of its misconfigured Amazon AWS S3 buckets which left the SDK's path publicly readable ...

Twilio has confirmed that, for 8 or so hours on July 19, a malicious version of their TaskRouter JS SDK was being served from one of their AWS S3 buckets. “Due to a misconfiguration in the S3 bucket ...

Have you ever needed to talk to a customer service representative but don’t have the time to wait on hold? Or maybe you need to get in touch with a company that is only open during business hours and ...

Twilio is betting that the future of contact centers lives inside the apps enterprises already use, not alongside them. On April 16, the San Francisco-based company announced the availability of Flex ...

Twilio has launched a new Flex SDK for businesses to integrate contact centre capabilities into their existing applications. The customer experience (CX) industry is changing rapidly with ...

Cloud-based telephony API startup Twilio has made significant inroads into VoIP and other carrier services like SMS by launching products that work on the web and in iOS apps, supporting 90,000 ...

Have you ever wanted to talk to your doctor face-to-face without visiting her office? Or needed to consult an expert for five minutes about a home improvement project? Andrew Baker is developer ...