As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Don't call Virgin Media O2 until you have seen the latest advice.

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...

VIRGIN Media O2 customers are being warned their accounts face being locked for weeks due to “security reasons”. In some cases it has taken months for users to resolve the issue. There have even ...