If you are one of if not the only "techie" in your family or circle of friends, you are most likely acutely aware of how difficult it might be to remotely troubleshoot their computers over the phone ...

I don't know about you, but I find my desktop an awkward and intimidating place to be -- it's cluttered and almost indecipherable. It's not that I can't find files if I have to, I just use a desktop ...