Fathom Holdings is upping its agent training and coaching game by welcoming J’aime Nowak to its team. Nowak is a leadership consultant, keynote speaker, and business strategist. At Fathom, Nowak will ...
Basware, the global leader in Invoice Lifecycle Management (ILM), today announced the launch of a new learning experience ...
Add Yahoo as a preferred source to see more of our stories on Google. A whistleblower is warning that training for new ICE recruits is unsound. In testimony under oath, a former Immigration and ...
Agent engagement is increasingly seen as a strategic priority across the sector. In the UK, the introduction of the Agent Quality Framework (AQF) has encouraged institutions to reflect on the systems ...
Syntrix Launches as the First AI Agent Evaluation and Live Agent Training Platform for Enterprise CX
NEW YORK, March 3, 2026 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of predictable conversational AI, today announced the launch of Syntrix, a groundbreaking simulation and ...
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