The customer is king, or so the old saying goes. It's a very popular claim in the CRM sector, which has moved from being the preserve of giants to a free-for-all. With market leader Siebel Systems ...

If you’ve been waiting to see how Microsoft has improved its CRM application, the wait is over. About two years in the making, Microsoft Dynamics CRM 3.0 adds new marketing features, tighter ...

Microsoft is taking a bottom-up approach to customer relationship management with the second release of its CRM software, but one analyst said the software giant won’t stay in the small market forever ...

Microsoft confirmed on Thursday that it is bringing forward the launch date of its much-anticipated CRM 3.0 package, but won't talk about pricing until next month. "We finished our release of ...

Microsoft will release a new version of its CRM (customer relationship management) software around the end of this year. With the new version will come a special edition for small businesses, a ...

Customer relationship management (CRM) software has become essential for businesses of all sizes. Yet many teams hesitate to adopt CRM systems, citing one primary concern: Complexity. The irony is ...

Customer relationship management (CRM) tools have come a long way. Today’s CRMs are more powerful and complex than ever, so you need to be fully versed in CRM best practices to get the most out of ...

Customer relationship management (CRM) implementation is a 10-step process for launching CRM software for your business. When implemented correctly, your new CRM will help you manage contacts, track ...

A customer relationship management (CRM) database is a resource that contains all customer data that all departments within an organization can access. These data include customer information, sales ...