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Most companies don’t lose clients because of a dramatic failure. They lose clients because their product or service slowly becomes discretionary. Across B2B industries, switching providers is becoming ...

In my opinion, it would be difficult to find a business leader who doesn’t at least give lip service to focus on the customer. In reality, their operational frameworks might be bursting with systems ...

As a coach, your ability to help executive clients uncover their core strengths and unique value propositions is crucial to their success—and yours. This work requires insight, subtlety and a deep ...

Today, 77% of plan sponsors work with some type of plan adviser, according to data from the 2023 PLANADVISER Adviser Value Survey. That compares to an average of 60.3% from that same survey done in ...

A wave of disruptive technology is reshaping the wealth management industry. New ESG screening tools, generative AI and conversational ChatGPT marketing have helped firms elevate their offerings, ...

Practitioners analyse a survey on how law firms prove value to their clients and reflect on why the concept can be hard to pin down Data company UnitedLex released a survey on April 11 revealing how ...

A recent study by Austin, Texas-based lead generation service Wealthtender confirmed what many advisors probably already instinctively understand: clients value the personal relationships with their ...

Trust and personal connections, as well as other emotional factors, account for a large portion of the value that clients place on financial advice, according to a new study by Vanguard. In a study ...

That was among the findings explored during Michael Kitces' presentation, "Trends in Advisor Technology: The Latest from Kitces Research," at Future Proof in Huntington Beach, California, on Monday.