The Housing Ombudsman has published its Complaint Handling Failure Order (CHFO) report, in which it names nine landlords for poor complaint handling. The CHFO report has been published ahead of the ...
English landlords are handling more complaints since the introduction of the Housing Ombudsman’s Complaint Handling Code in 2024, according to a new survey. Housemark’s latest ‘Monthly Pulse’ survey ...
Where should housing providers start to ensure they are ready to meet increased data governance? Ben Pumphrey, head of data governance at Anthony Collins, explains #UKhousing As the UK rolls out the ...
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