It is never a good feeling when a customer asks to speak with your supervisor, but sometimes it isn’t quite as bad as you think. When cashier in this story saw a customer walking over to talk to his ...

As the famous saying goes - 'the customer is always right'. However, in some cases, that's far from the truth, and people can be downright wrong with how they think situations should be handled.

Retailers must understand that automation is less about replacing jobs and more about meeting customer demands with better ...