Customer satisfaction with health plans is on the decline, and the gap between the highest and lowest performers is getting wider, according to a new report. J.D. Power released its annual study ...
Customer satisfaction is up at banks and credit union members are even more satisfied, according to two newly released J.D. Power studies: The J.D. Power 2025 U.S. Retail Banking Satisfaction Study ...
The full-size pickup truck segment is extremely competitive thanks to brands like Ford, Ram, Chevrolet, and more. One American pickup truck received a higher J.D. Power reliability score than ...
In a luxury SUV landscape dominated by familiar titans like Mercedes-Benz, BMW, and Lexus, it’s not often that an unexpected contender claims the crown for reliability. But according to J.D. Power’s ...
October 2025 delivered a seismic shock to EV sales in the U.S., with retail EV share collapsing to just 5.2 percent after the federal tax credit expiration, according to new data from J.D. Power and ...
When it comes to vehicle financing, national banks continue to significantly outperform regional ones when it comes to dealer satisfaction. The new J.D. Power 2025 U.S. Dealer Financing Satisfaction ...
Porsche is the number one ranking brand when it comes to the dealer service experience in the J.D. Power 2025 U.S. Customer Service Index (CSI) Study. The annual CSI study measures consumer ...
Total new-vehicle sales for March 2025, including retail and non-retail transactions, are projected to reach 1,525,200, an 9.6% increase from March 2024 according to a joint forecast from J.D. Power ...
Unsurprisingly, new car buyers are not very happy with the touch-screen systems that manufacturers increasingly use as the driver interface for vehicle controls. That's the source of many of the poor ...
Genesis is the top ranking automotive brand in the 2025 J.D. Power Tech Experience Study. It marks the brand's fifth consecutive year to rank highest overall. Its sibling Hyundai takes top honors in ...
The J.D. Power 2025 Mexico Customer Service Index (CSI) Study, measuring the quality of service at franchised dealerships, was recently published. This year’s rankings fared very well for GMC, earning ...