National banks reported to deliver more consistent digital experiences than nonbanks. Mortgage servicers continue to struggle with delivering strong mobile experiences, with most apps falling short of ...

The integration of ServisBOT’s chatbot solution with the Black Knight Servicing Digital solution gives mortgage servicers’ customers expanded self-service capabilities by using chatbot functionality ...

STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining healthcare digital ...

Entrepreneurs can leverage ISO 20000-1 to systematically design, implement and manage digital services. This framework positions entrepreneurs as integrators, focusing on compatibility, regulatory ...

Apex Group is expanding its digital asset servicing capabilities through a new collaboration between the European Depositary Bank (EDB) and Zodia Custody. The firm says that the initiative — subject ...

If users can’t easily find, trust, use, and enjoy your digital banking or fintech service, you’re already behind. We’ve seen financial institutions invest millions and spend years developing a “killer ...

According to the inaugural J.D. Power U.S. Mortgage Servicer Digital Experience Study, slower industry-wide adoption of mobile apps produces a decidedly uneven digital user experience across different ...