Make boarding a smooth process for everyone with these simple swaps. After years of working as a gate agent at an airport, I can tell you that boarding delays don’t always come from weather or ...

Here are my expert tips for becoming a carry-on-only traveler. As a former airline gate agent, I’ve seen firsthand just how often checked luggage goes missing, especially during the summer when the ...

Julie is a travel photographer, writer, and creative with 20+ years behind the lens and over a decade in the airline world. She blends visual storytelling and thoughtful writing to bring experiences ...

Airports can feel chaotic, and the gate agent’s podium often becomes the flashpoint as passengers line up with questions, frustrations and last-minute requests. But despite being a constant presence ...

If you think you get annoyed when fellow passengers crowd the gate during the boarding process, imagine how it feels to witness it multiple times a day. Rushing to get on board with your carry-on may ...

Traveling has always come with complications. Our By The Way Concierge column will take your travel dilemmas to the experts to help you navigate the unexpected. Want to see your question answered?

Flight delays are never fun — but one gate agent turned a cranky moment into a teachable one, and social media applauded her for it. A video shared on Instagram shows an American Airlines gate agent ...