Streamlining device and task management, the integration also simplifies policy enforcement, security and compliance. With a growing mix of operating systems, configurations, and user-owned devices, ...

Back in the old days, if a customer had a problem with a product or service, he'd pick up the phone and dial the service provider or vendor responsible. In most cases, he'd be attended to by a ...

How to install the OTRS community edition help desktop platform on Ubuntu Server 20.04 Your email has been sent OTRS is one of the more popular open-source ticketing systems you’ll find on the market.

OTRS is a very powerful open-source ticketing help desk solution that any business would be smart to consider. I recently walked you through the installation of OTRS and now it’s time to dive in and ...

Cupertino, March 3, 2021 – A breath of fresh air at OTRS Group: The position of Executive Vice President has been newly created, and Benjamin Müller has filled the role. Under his leadership, OTRS ...

In Part 1, I introduced you to OTRS and guided you through the process of installing and configuring oTRS on your system. At the end of Part 1, you were able to log in to the OTRS Dashboard, which ...