The market for big-ticket server software is going the way pork bellies and other commodities once did: Prices are going down. The overall market for infrastructure software needed to run business ...

With an eye toward reducing customer lines at movie theater box offices, NCR Corp. has developed a software application for scanning movie ticket information from a mobile phone, the terminal and ...

TWG Global has officially launched a new ticketing analytics and operations tool called RightsHelper, which is purpose-built ...

Ticketmaster is testing identity-verification software to fight automated ticket-buying bots favored by scalpers. Initial tests have gone well, David Marcus, Ticketmaster’s head of music for North ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

I was wondering if anyone could lead me to some solid, hopefully cheap software that can manage trouble tickets.<BR><BR>Our company is rebuiliding the back end of our ecommerce site and we are going ...

Martin LaMonica is a senior writer covering green tech and cutting-edge technologies. He joined CNET in 2002 to cover enterprise IT and Web development and was previously executive editor of IT ...