DRS Technologies Inc. has won a Navy voice communications contract worth $13.8 million. Under the indefinite-delivery, indefinite-quantity contract, the company will furnish new integrated voice ...

Agency plans to install 462 new systems as part of its air traffic control modernization effort.

ST. LOUIS — Managed service provider Interface Systems has announced the launch of its enhanced intelligent voice-down system. The updated solution now integrates with Interface Systems’ Interactive ...

The U.S. Navy's Space and Naval Warfare Systems Command (SPAWAR) Atlantic has awarded General Dynamics Information Technology (GDIT) voice systems engineering contract, under which the company will ...

Voice interfaces are entering a new phase. After years of limited adoption, the field is experiencing a resurgence, driven by real-time large language models, multimodal assistants, and a wave of new ...

As AI becomes a fixture in contact centers, the conversation is shifting from hype to measurable business value. Enterprises are no longer asking if they should deploy AI for routing, self-service, ...

Voice technologies are becoming more than just a convenience today. They have evolved from simple voice commands to dynamic tools that redefine how we connect with machines and each other. These ...

Sinch reports that 41% of consumers still prefer talking to a human for support, highlighting a widening gap as businesses ...