Most contact center platforms still treat routing as the defining moment in a conversation. But the customer journey continues to evolve after that first decision. Intent changes. Wait times increase.

Download Prefect Cloud to orchestrate, monitor, and scale data pipelines from one managed platform. Explore automation, deployments, team controls, observability, and Prefect Cloud pricing so you can ...

The modern AI engineering landscape is experiencing severe API fatigue. The prevailing trend in multi-agent orchestration leans heavily on massive cloud dependencies, centralized vector databases, and ...

Microsoft Copilot Studio helps organizations move beyond isolated AI experiences and build connected systems of agents that can scale, adapt, and deliver real business value. Recent enhancements focus ...

The assembly line upended manufacturing last century—could teams of agents do the same for white-collar work? When people say AI will speed up drug development or fear that it will bring about mass ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Erik Steiger discusses the operational pain ...

Abstract: Effective management and operational decision-making for complex mobile network systems present significant challenges, particularly when addressing conflicting requirements such as ...

An orchestration layer added to artificial intelligence ensures that technology serves people, instead of the reverse. A rigorous system of checks and balances methodically bridges the gap between ...

Wall Street blinked — and $285 billion vanished. Not because revenue collapsed. Not because guidance cratered. But because a handful of artificial intelligence labs signaled, unmistakably, that ...

Multi-agent orchestration makes workflow more inspectable, with clear handoffs and a QA backstop. Breaking the work into discrete steps makes the output easier to audit and fix. A timestamped handoff ...

Prompt engineering is the process of crafting inputs, or prompts, to a generative AI system that lead to the system producing better outputs. That sounds simple on the surface, but because LLMs and ...

Your browser does not support the audio element. Three years into the generative AI era, I've been watching a pattern repeat with clients across sectors. The ...