Handling Angry Callers | Online Call Center Agent Soft Skills Part 3
5:42
YouTubeBenchmarkPortal
Handling Angry Callers | Online Call Center Agent Soft Skills Part 3
In part 3 of this series on agent soft skills, we will share some great tips for handling angry callers. In this video we will provide you with 4 effective handling techniques, 4 do’s and don’ts to keep in mind with difficult callers, and we will give you 6 tips for diffusing anger that can make a big difference with even the most difficult ...
570.5K viewsAug 26, 2020
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