Ben Gardner's Customer Support Strategy: Solving Problems to Silence Complaints | Zowie posted on the topic | LinkedIn
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Ben Gardner's Customer Support Strategy: Solving Problems to Silence Complaints | Zowie posted on the topic | LinkedIn
"If I do this right, I'll never speak to you again." That's what Ben Gardner, VP of Customer Care at AvidXchange, Inc., told a frustrated customer after resolving a lengthy escalation. The customer started laughing - he got it, and that moment became one of Ben's most memorable customer stories. For Ben, great support isn't about building ...
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